If italk breaches any warranty implied by the Trade Practices Act and the Telecommunication Act 1997, or any other warranty implied by law which cannot be excluded, italk's Liability for any such breach will be limited (at italk's discretion) to :

italk makes no guarantee, warranty or representation (either expressed or implied) in respect of the quality of any calls made using your italk Phonecard.

Unused stored value on a italk Phonecard is not redeemable or refundable.

italk will not replace a lost or stolen italk Phonecard.

Any call made using your italk Phonecard, whether by you or any person, and whether authorised or unauthorised by you, will result in the stored value of your italk Phonecard being decremented in accordance with the call charges published from time to time.

Your italk Phonecard expires 3 months from first use or last recharge, unless otherwise specified. If the card has additional value transferred to it from another italk Phonecard the expiry is extended by 3 Months from the last transfer date. Unused stored value remaining on your italk Phonecard on the expiry date is not refundable.

italk is not liable for any surcharges imposed on calls made to access the Services. To access the Services, the user must call the applicable access number and separately pay their fixed or mobile telephone service provider for the cost of connection to that access number.

Calls made from mobile phones may incur additional fees and charges from your mobile phone service provider. Hotels may impose additional fees and charges.

You may only make or continue calls whilst you have valid call time available; you may add value to your card by using your credit card and forwarding your details to the support email address. Another alternative is to use cash cheque deposited into our bank account. Bank account details are available on request.

Your italk Phonecard cannot make calls to 1900 or 1800 numbers, calls to directory, special services or operator services.

All rates are subject to change without prior notice and regular service fees may apply upon card activation.

All references to dollar amounts ($) refers to the Australia currency (A$), unless otherwise specified.

The sale, supply, service and support of the italk Phonecard is governed by the laws of Victoria, Australia, and the Telecommunications Act 1997 of the Commonwealth of Australia.

Printed Statement of Account or "Call Record Details" can be made available on request. A fee of $5.50 per Statement is payable.

After the first minute of each call, calls are charged in three-minute interval blocks unless otherwise noted. italk reserves the right to change the duration of each interval block without prior notice.

Special "Off Peak Rates" apply only to calls started after 11.00am and finished before 3.00pm Australian Eastern Standard Time unless otherwise noted. Special "Off Peak Rates" apply only to some countries and some destinations.

italk may charge a connection fee to some destinations. italk reserve the right to change the connection fee without prior notice. Detailed information about connection fees are available on this website or by contacting Customer Service.

Call durations quoted for calls to specific destinations utilise decreasing per minute rates and apply to a single continuous call only.

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